USCIS will offer lockbox filing flexibilities to provide relief to certain applicants and petitioners impacted by delays at a USCIS lockbox. These flexibilities only apply to benefit requests submitted to a USCIS lockbox and not to USCIS service centers or field offices. Applicants and petitioners can contact the agency to verify previously filed benefit requests have not been wrongly rejected. If USCIS concurs, it may allow applicants and petitioners to resubmit a wrongly rejected benefit request and deem the benefit request to have been received on the original date of submission.

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